Delivery is £5.00 - Special Next Day or Recorded Delivery
Please order by midday Monday - Thursday; we regret we cannot deliver on a Saturday or Sunday.
Delivery to Europe - £10.00 - International Recorded Delivery
Worldwide - £18.00 - International Recorded Delivery
For some heavier items further additional charges will be added.
Outside the EU you may have to pay local import duties.
All orders are carefully despatched in protective packaging and sent by Special Next Day or Recorded Delivery. Special Next Day includes insurance covering loss and damage and is provided by Royal Mail"
A signature is required upon receipt. If you are not available to sign for your delivery, Royal Mail will leave a calling card detailing collection instructions from your nearest depot.
AVAILABILITY AND DESPATCH
We pride ourselves on our range of jewellery under our exclusive product portfolios, allowing us to supply the vast majority of our range from stock. Please note we will endeavour to have your order delivered to you by the following day providing your order is placed before noon.
Items that do not state a next day delivery will be delivered to you within 2-3 working days (these will be highlighted before checkout in your shopping bag).
INSURANCE
Royal Mail’s UK Special Delivery service includes insurance which covers loss and damage up to the value of £250.00. This insurance cover also applies to countries outside the UK.
SECURE PAYMENT ONLINE
We accept payment by most major credit and debit cards.
Your credit or debit card transaction is processed online using the securetradingsystem. securetrading is the UK`s leading independent internet payment service provider. They use an encryption technique so your personal information and credit card details cannot be read as they travel over the internet. This ensures a secure and safe shopping environment for you.
Prices are shown in pounds sterling and card transactions are processed immediately via their secure system.
Placing an order online with Pro-Silver is completely safe.
CUSTOMER SATISFACTION AND RETURNS
All of our jewellery, (with the exception of Earrings due to hygiene and Titanium Rings which are all hand made to order) carries a 7 day, no quibble money back guarantee. (Postage costs are not refunded unless the jewellery is damaged).
All jewellery must be returned in the prestige condition in which they were despatched.
In the rare instance that product is faulty (this should never happen as all our products are checked and packaged securely before shipment), we will refund your money or replace.
We recommend that Royal Mail Special Delivery service is used for adequate insurance, in the event of loss or non delivery.
Please note that if we deem the jewellery to be misused or damaged, refund or replacement will not be issued.
If goods are damaged or you are not 100% happy with your order, please email us at our contact page
This does not affect your statutory rights.
COMPLAINTS
Please contact using the feedback form on the contact page
We acknowledge all complaints within 4 hours udring business hours.
We will advise you how long we anticipate it will take, to resolve the matter.& keep you informed at all times.
CUSTOMER SERVICES
If you have any questions or comments about an order or our products in general, please do not hesitate to contact us using the feedback page on the contact page.
We will endeavour to respond to all enquiries within 4 hours
LOST, DAMAGES OR LATE PACKAGES
Although we make every effort to ensure that your order arrives on time, occasionally problems do arise! If your parcel is yet to arrive, please do not hesitate to contact us. We can then track your parcel through the Royal Mail system with which responsibility lies for packages in transit.
Please give full details via our feedback form on the contact page.
QUALITY
All jewellery carries the 925 stamp of quality.
Our jewellery undergoes a 100% quality inspection both upon receipt from our suppliers and before your order is despatched.
